Introduction
At The Sculpture House, we are committed to providing high-quality products that meet your expectations. In the event that you receive an incorrect or defective item, we offer a hassle-free exchange process to ensure you receive the right product in perfect condition
Eligibility for Exchange
Defective or Incorrect Items:
Exchanges are only eligible if the product delivered to you is incorrect or defective due to an error on our part. This includes any products that may have been damaged during shipping or were not as per your order.Time Frame:
To be eligible for an exchange, you must contact our customer service team within 7 days of receiving the product.Condition of Product:
The product must be returned in its original, unused condition, along with the original packaging and any included accessories or documentation. Products that show signs of use, tampering, or are missing original components may not qualify for an exchange.
Procedure for Exchange
Contact Us:
To initiate the exchange process, please reach out to our customer service team either via email or phone, providing details about the issue with the product, including photos if applicable. This will help us quickly assess your request.Assessment:
Upon receiving your exchange request, we will review the case to determine eligibility. If the product qualifies for an exchange, we will notify you and guide you through the next steps.Return Process:
We will arrange for the collection of the incorrect or defective item. Please ensure that the product is securely packed in its original packaging to avoid any further damage during transit.Replacement Product:
Once we receive the returned item and confirm that it meets our exchange criteria, we will send you the correct or replacement product at no additional cost. You will also receive an email notification with tracking information once the replacement product has been shipped.
Exchange Costs
Free Exchange:
If the error or defect is on our part, The Sculpture House will cover all shipping costs associated with returning the incorrect item and delivering the replacement product to you.Non-Eligible Exchanges:
If the product does not meet the exchange eligibility criteria, we will notify you, and the item will be returned to you at your expense. Please ensure all products are checked before returning to avoid unnecessary delays.
Processing Time
Exchange Review:
Once your exchange request has been submitted, it will typically take 2-5 business days for us to review and approve the request.Replacement Delivery:
After your exchange is approved and the returned product has been received, the replacement item will be dispatched within 1-3 business days. Delivery times will vary depending on your location.
Customer Satisfaction
At The Sculpture House, customer satisfaction is our top priority. We understand that issues may arise, and we are committed to resolving them promptly. Our goal is to ensure that every exchange experience is smooth and meets your expectations.
For any further questions regarding our exchange policy or assistance with a product issue, please don’t hesitate to contact our customer service team. We are here to help you and ensure you are satisfied with your The Sculpture House purchases.
